Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITTTSL016 Mapping and Delivery Guide
Provide specialist advice on cruises
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SITTTSL016 - Provide specialist advice on cruises |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to develop detailed knowledge of cruise operations, products and destinations and to provide information and advice to customers on extended cruise options.The unit applies to travel and tourism operators, such as travel agencies and tour wholesalers; in particular to those which specialise in the sale of extended domestic and international cruise products. Cruises can include ocean, river, adventure, expedition and niche cruises. It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in a tourism or travel business operation that provides advice on and sells cruise products. This can be: an industry workplace a simulated industry environment set up for the purposes of assessment. Assessment must ensure access to: computers, printers and information programs currently used by the tourism, travel hospitality or event industries to store cruise product and destination information current cruise operation, product and destination information found in sales kits, brochures, product manuals, destination marketing organisation information kits, electronic information sources and information databases internet and email storage for computer data telephone customers with whom the individual can interact; these can be: customers in an industry workplace who are assisted by the individual during the assessment process; or individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and: have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency. |
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Prerequisites/co-requisites | |||
Competency Field | Tourism Sales and Operations |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Source information on cruise operations and trends. |
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Element: Develop knowledge of cruise destinations. |
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Element: Develop knowledge of cruise itineraries. |
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Element: Research aspects of on-board ship life. |
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Element: Provide information and advice on cruise options. |
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Element: Update knowledge of cruise destinations and products. |
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